• Torso and hip belt sizing.

    Refer to our torso and hip belt sizing page. Feel free to contact us if you have questions or concerns about sizing.

  • Do custom backpacks have a lead time?

    All our custom-made products have a lead time. Custom backpacks currently have a 6-week lead time. This means once your order is placed, it will ship within that timeframe.

  • Can I make a change to my custom backpack order?

    No. We do not have a way to edit an existing order, so please CHECK YOUR CUSTOM ORDER COMPLETELY before submitting it.

  • Do you offer custom work on your backpacks?

    No. We no longer offer any kind of custom work on our backpacks.

  • What size shoulder straps do I need?

    Our standard shoulder straps fit a chest size less than 44”. Long shoulder straps fit a chest larger than 44”. If you have a small or extra-small torso, please select standard shoulder straps regardless of your chest size.

  • What size hip belt do I need?

    Using a measuring device, pull it around your back at the level of your iliac crest and connect it in front of you. This will be the hip belt size that you select from the drop down menu. Using this pack for a thru-hike? Please take weight loss into consideration when selecting your hip belt size.

    Waist size 28' to 32" small hip belt 

    Waist size 33" to 38" medium hip belt 

     Waist size 39" to 44" large hip belt

     Waist size 45" to 50" extra large hip belt

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