Custom made to order packs (Ultra & X-PAC)
Fast Track Packs
On The Shelf Packs
Fanny Packs
Apparel
All other products
Upon receipt of the returned item, we will fully examine it and decide whether you are entitled to an exchange or refund. If you are entitled to an exchange or refund due to a defect, we will replace the item or refund the purchase price and applicable shipping costs using the original method of payment.
LiteAF
4 Linda Lane
Suite C
Southampton, NJ 08088-9178
info@liteaf.com
Custom made to order packs
Fast Track Packs
Fanny Packs
All other products
LiteAF products are warranted to the original owner against defects in materials and craftsmanship. The warranty starts from the time the item is shipped out and will end one year from that date. If a LiteAF product happens to fail due to manufacturing defects (not wear, tear, nor abuse) we will replace or repair the product free of charge at our discretion. Info on repairs can be found below.
Please keep in mind ultralight packs require the same care as any other ultralight piece of gear… dropping your loaded pack on the ground, picking it up by the shoulder straps rather than the haul loop, overpacking it, or checking it as luggage can drastically shorten its life. DO NOT ABUSE YOUR PACK. Treat your pack gently and it will reward you with many years and 1000’s of miles of service.
If you have a repair or warranty question please email us at info@liteaf.com
Repairs due to improper use, accidents, or general wear and tear, may be charged for materials, labor ($55 an hour), and return shipping. All packs returned for warranty issues MUST be recently washed! Click HERE to see a video of how to wash a Dyneema pack. If we have to clean the gear before repair, it will cost $45 just for the cleaning service!
Thanks for your patience and understanding!
Domestic shipping options are USPS First Class Mail, USPS Priority Mail, and USPS Priority Mail Express.
USPS First Class Mail: 3-7 business days
USPS Priority Mail: 2-3 business days
USPS Priority Express: 1-2 business days
Please use the link below to view a more accurate estimate for USPS Priority shipping times. We are located in Southampton, NJ 08088.
https://www.usps.com/priority-mail/map/
International shipping options are USPS Priority Mail International, and USPS Priority Mail Express.
International shipping often take three to four weeks to arrive once the item has shipped.
International Tariffs/Duties/VAT costs are the customer’s responsibility. Please contact your customs office for information on these fees.
Please note the following, although special requests for shipping can be made in the customer notes portion on your order form, e.g., leave at back door, USPS does not prefer to leave packages in any location but the mailbox.
ULTRA™ 200 – 200d Ultra PE is woven and laminated to recycled, waterproof RUV™ film. At just 3.5oz/yd2, it far exceeds the technical properties of any similar weight fabric available on Planet Earth!
X-PAC & ECO Pack
ULTRA™ Stretch
Lycra Mesh
Poly Mesh (medium weight)
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