FAQs

LEAD TIMES UPDATED 5/30/2023

Custom pack lead time is 8 weeks
Fast Track Pack lead time is 4 weeks
Fanny Pack lead time is 2 weeks
All other orders ship in 2-3 business days

RETURNS:

Custom made to order packs (Ultra & X-PAC)

Custom made packs can be returned in unused condition for a 30% restocking fee plus all shipping and credit card processing fees. If you put your gear inside the pack and roll down the top it is now considered used and cannot be returned. We will know if you rolled down the top.

Fast Track Packs

Fast Track Packs can be returned in unused condition for a 20% restocking fee plus all shipping and credit card processing fees. If you put your gear inside the pack and roll down the top it is now considered used and cannot be returned. We will know if you rolled down the top.

On The Shelf Packs

On The Shelf Packs can be returned in unused condition for a 30% restocking fee plus all shipping and credit card processing fees. If you put your gear inside the pack and roll down the top it is now considered used and cannot be returned. We will know if you rolled down the top.

Fanny Packs

Fanny Packs can be returned in unused condition for a 15% restocking fee plus all shipping and credit card processing fees.

Apparel

Apparel is not returnable.

All other products

All other products can be returned in unused condition for a 10% restocking fee plus all shipping and credit card processing fees.

Upon receipt of the returned item, we will fully examine it and decide whether you are entitled to an exchange or refund. If you are entitled to an exchange or refund due to a defect, we will replace the item or refund the purchase price and applicable shipping costs using the original method of payment.

LiteAF
4 Linda Lane
Suite C
Southampton, NJ 08088-9178
info@liteaf.com

CANCELLATIONS:

Custom made to order packs

Custom pack order cancellations are subject to a 10% fee plus fixed transaction fees if you cancel within 14 days of ordering.
Custom pack orders cannot be canceled after 14 days of ordering.

Fast Track Packs

Fast Track Pack order cancellations are subject to a 10% fee plus fixed transaction fees if you cancel within 14 days of ordering.
Fast Track Pack orders cannot be canceled after 14 days of ordering.

Fanny Packs

Fanny Pack order cancellations are subject to a 10% fee plus fixed transaction fees.

All other products

All other product orders can be canceled but are subject to all transaction fees.

WARRANTY:

LiteAF products are warranted to the original owner against defects in materials and craftsmanship. The warranty starts from the time the item is shipped out and will end one year from that date. If a LiteAF product happens to fail due to manufacturing defects (not wear, tear, nor abuse) we will replace or repair the product free of charge at our discretion. Info on repairs can be found below.

Please keep in mind ultralight packs require the same care as any other ultralight piece of gear… dropping your loaded pack on the ground, picking it up by the shoulder straps rather than the haul loop, overpacking it, or checking it as luggage can drastically shorten its life. DO NOT ABUSE YOUR PACK. Treat your pack gently and it will reward you with many years and 1000’s of miles of service.

If you have a repair or warranty question please email us at info@liteaf.com

REPAIRS:

Repairs due to improper use, accidents, or general wear and tear, may be charged for materials, labor ($55 an hour), and return shipping. All packs returned for warranty issues MUST be recently washed! Click HERE to see a video of how to wash a Dyneema pack. If we have to clean the gear before repair, it will cost $45 just for the cleaning service!

SHIPPING:

Steps to follow if your USPS package isn’t moving:

Go to the tracking status on the USPS site. Click on the Text & Email Updates link.
Enter your email to receive notifications each time the tracking status is updated.
Complete a USPS Help Request Form (step 2 in the link) which will be forwarded to your local Post Office to help locate any missing items.
(packages are shipped from 4 Linda Lane, Suite C, Southampton, NJ 08088)

If after 7 days from completing #3 above, your tracking status still shows no update, please forward the USPS Help Request confirmation email to info@liteaf.com for further assistance.

Thanks for your patience and understanding!

Domestic shipping options are USPS First Class Mail, USPS Priority Mail, and USPS Priority Mail Express.

USPS First Class Mail: 3-7 business days
USPS Priority Mail: 2-3 business days
USPS Priority Express: 1-2 business days

Please use the link below to view a more accurate estimate for USPS Priority shipping times. We are located in Southampton, NJ 08088.

https://www.usps.com/priority-mail/map/

International shipping options are USPS Priority Mail International, and USPS Priority Mail Express.

International shipping often take three to four weeks to arrive once the item has shipped.

International Tariffs/Duties/VAT costs are the customer’s responsibility. Please contact your customs office for information on these fees.

Please note the following, although special requests for shipping can be made in the customer notes portion on your order form, e.g., leave at back door, USPS does not prefer to leave packages in any location but the mailbox.

Material Comparison

ULTRA™ 200 – 200d Ultra PE is woven and laminated to recycled, waterproof RUV™ film. At just 3.5oz/yd2, it far exceeds the technical properties of any similar weight fabric available on Planet Earth!

Waterproof
Abrasion Resistant
Cut & Tear Resistant
Seam sealed
Extremely durable
Highly recommended for a thru-hike
Highly water-resistant pack construction.
(THERE IS NO SUCH THING AS A WATERPROOF BACKPACK)

X-PAC & ECO Pack

Waterproof
Not seam sealed
Good durability
Would recommend for a thru-hike (with a pack liner)
Good variety of colors
Adds about 2 oz over an ULTRA™ 200 pack
Least expensive
Heaviest
VX-21 6.0 oz per yard
VX-07 4.8 oz per yard
Eco Pack EPLX-200 4.3 oz per yard (we do not offer this material at this time)

ULTRA™ Stretch

Supercharged with ULTRA™
4-way stretch mesh
Weight: 5.5 oz/yd²
Very durable
Tear Resistant

Lycra Mesh

4-Way Stretch
VERY Stretchy
Less Durable
Perfect for shoulder strap pockets
Weight: 3.0 oz/yd²

Poly Mesh (medium weight)

No stretch
Very Durable
Sewn in pleats for added room
Best for airflow
Weight: 2.7 oz/yd²

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